The fulfillment for eCommerce is the central part of your eCommerce sales chain that helps you deliver your products to customers. Basically, e-Commerce fulfillment is a comprehensive process involving activities ranging from receiving orders to documenting, picking, packing, and finally shipping of items through third-party logistics of global recognition. Simply put, in the beginning, while most online retail houses were used to maintain inventory while packing boxes in their workshop like a garage, etc., as they grow with millions of customers across the globe, they consider outsourcing their order fulfillment third-party logistics company or 3PL.
The consistency and similarity of predictable and accurate order fulfillment is the success key to keep customers happy, earn positive reviews, and multiply the market. A well-planned and professionally managed eCommerce fulfillment not only saves your money, time but equally helps your online retail business project operate seamlessly with increased market reach. To make this monumental project success, working with a specialized eCommerce fulfillment service provider should be your first priority that helps make your business lively and agile. Here’ we are going to discuss the four basic elements of the e-commerce fulfillment process:
Having inventory in hand is essential to fulfill orders coming through your retail business partner. On receipt of the pallets, items are documented, logged in inventory, stored on the shelves, and other kinds of storage units. Since you are equipped with a professional fulfillment for eCommerce partner, maintaining inventory is essential to take care of fulfilling orders from your trusted associate.
Inventory storage, which is widely known as warehousing involves effective organization as well as storage of the shipments, which should be done proficiently by your outsourced partner. To undertake your larger online operation successfully, the fulfillment point should have a large-scale storage arrangement combining with bins, shelves, high-tech mobile shelving systems, and also pallets. Appropriate inventory storage is essential to keep merchandise secure, protected, which offers higher visibility to understand what is available in stock or for the execution of order while which are about to finish. This helps in maintaining high-class integration among the retail stores and its 3L partner.
As orders continue to come, they need to get processed keeping the same speed. This processing job involves 3 vital steps including picking, packing, and getting them ready for shipping to customers. Each material packed and ready for ship should be included with a slip explaining the warehouse location, quantities apart from instructions like the kind of packaging material used including boxes, ploy bags, packing tape, bubble mailers, bubble wrap – or using customized packaging that reaches end customers in undamaged condition. Finally, shipping labels should be affixed to the package.
Immediately on the processing of the order and labeling is done, it needs to be shipped. This process of shipping usually includes global courier companies like UPS Store, DHL service, or its equivalent and once it’s shipped, the retail shop is sent the tracking info which can equally be shared with customers enabling them to track their deliveries.
Whereas a customer returns an order, they are shipped directly to the fulfillment for an eCommerce service provider or the retailing point where it needs to be evaluated. Based on the cause of return, item quality, and the return policy of the retainer company, the item may be restocked as obtainable inventory or discarded due to faulty.
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